Coretax System technical issues have become a major concern for Indonesian firms, disrupting tax compliance and daily operations. Director of Counseling, Services, and Public Relations of the Directorate General of Taxes, Dwi Astuti, in a statement to chapnews.id on Sunday (January 5, 2025), explained that an in-depth investigation is being conducted to identify the root causes of these disruptions.
“Our priority is ensuring taxpayer convenience and smooth service delivery. Our team is working tirelessly to resolve this issue as quickly as possible,” Dwi emphasized. The situation highlights the critical need to address technical flaws promptly to maintain trust among taxpayers and businesses.
What is the Coretax System?
The Coretax System is a newly implemented digital platform designed to modernize Indonesia’s tax administration. Launched on January 1, 2025, it aims to streamline tax processes, enhance compliance, and provide a centralized system for taxpayers. For this reason, the Directorate General of Taxes introduced this system as part of Indonesia’s broader tax reform efforts to improve efficiency and transparency.
By integrating multiple tax services, the Coretax System seeks to simplify tasks such as generating invoices, filing taxes, and accessing digital certificates. However, its launch has been marred by significant technical issues, which have disrupted businesses and delayed critical tax-related tasks.
The Technical Issues Impacting Businesses
Since its launch, the Coretax System has experienced several technical issues that have severely affected businesses. Frequent server outages have made it challenging for taxpayers to access the system, disrupting essential functions like generating e-invoices and filing tax returns.
Many users reported difficulties in synchronizing data, which has led to delays in tax compliance and billing processes. These disruptions have forced some businesses to temporarily halt operations or resort to manual workarounds, increasing administrative burdens and costs.
Moreover, system errors have caused confusion and frustration among taxpayers. For example, the inability to access digital certificates has prevented businesses from completing transactions that require tax verification. These issues highlight the unpreparedness of the system to handle high volumes of users and complex data transactions, undermining its goal to improve efficiency and transparency in tax administration.
Expert Opinions on Coretax System Technical Issues
Executive Director of the Indonesia Economic Fiscal (IEF) Research Institute, Ariawan Rachmat, believes that the launch of the Coretax System appeared rushed to meet a targeted timeline.
“It seems that the government, in this case, the Directorate General of Taxes (DJP), forced themselves to meet the January 1, 2025, launch deadline,” Ariawan stated to Kontan.co.id on Sunday (January 5, 2025).
He further explained that ideally, a digital system like Coretax requires thorough testing stages. These include testing for capacity, responsiveness, and data synchronization, which seem to have not been optimally conducted. This lack of preparation has contributed to the technical issues now impacting businesses nationwide.
Government Response and Recommendations
The Indonesian government has taken specific steps to address the technical issues of the Coretax System. The Directorate General of Taxes is conducting ongoing system refinements, focusing on improving server performance and ensuring seamless data synchronization. In addition, they have introduced an interactive simulator on its official website to help taxpayers familiarize themselves with the system’s features, promoting a smoother transition.
Furthermore, taxpayers encountering issues are encouraged to reach out to support services for immediate assistance. Experts emphasize that rigorous system testing, enhanced server capacity, and targeted user training are crucial for long-term improvements. Transparency and proactive communication from the Directorate General of Taxes are also vital to rebuilding trust and achieving the system’s modernization objectives.
Overcoming the Coretax System Technical Issues
The Coretax System has the potential to transform Indonesia’s tax administration, but technical issues have hindered its initial success. By addressing these challenges with targeted actions and transparent communication, the Directorate General of Taxes can rebuild trust and ensure the system achieves its goals. Ultimately, cooperation between the government and taxpayers is essential to overcoming these obstacles and realizing the benefits of a modernized tax platform.
Source: nasional.kontan.co.id, chapnews.id, haluan.co
Image: Getty Images
